QU9's Privacy Policy — Our Commitment to Protecting Your Information

QU9 (qu9.net) is deeply committed to protecting its users' privacy. This Privacy Policy explains how QU9 collects, uses, stores, and safeguards your personal information. By accessing or registering on the QU9 platform, you are deemed to have accepted this Privacy Policy.

This policy applies to QU9's website, mobile application, and all other digital services. Regardless of how you access QU9 — desktop, mobile, or tablet — this Privacy Policy applies equally.

QU9 believes transparency is the foundation of trust. That is why we present our Privacy Policy in plain, straightforward language so every user in Bangladesh can easily understand what is done with their information.

• This policy applies to all of QU9's services and products.
• This policy does not apply to third-party websites or services.
• QU9 reserves the right to update this Privacy Policy at any time.

QU9 collects various types of information to operate its services effectively. This data falls into two main categories — information you provide voluntarily and information collected automatically while you use QU9.

QU9 uses your information solely for specific, legitimate purposes. We never use your data for unnecessary or unauthorized activities. The main purposes for which we use your information are detailed below.

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To securely process deposits and withdrawals and maintain transaction records.
• Customer Support: To assist with your questions, complaints, or any issues you encounter.
• Service Improvement: To analyze usage patterns and improve the quality of QU9's games and services.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Promotional Communications: To notify you of special offers and updates, subject to your consent.
• Responsible Gaming: To identify signs of gaming addiction and provide timely support.

QU9 does not sell your personal information to any third party. However, in certain circumstances, limited data may be shared with trusted partners or authorities.

• Payment Providers: Necessary information is shared to process transactions with payment services such as Mobile Banking, Nagad, Rocket, and others.
• Technology Partners: Limited data may be shared with server hosting and cybersecurity service providers on a strictly need-to-know basis.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or valid request from a law enforcement agency.
• Fraud Prevention: Information may be shared with the Bangladesh Financial Intelligence Unit (BFIU) to assist in anti-money laundering efforts.

QU9 uses cookies and similar tracking technologies to keep its website and app running smoothly. Cookies are small text files stored on your browser or device.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring account security.
• Functional Cookies: Used to remember your language preference, settings, and improve your overall experience.
• Analytics Cookies: Used to understand which sections of the QU9 platform are most frequently visited.
• Security Cookies: Used to detect suspicious activity and fraud.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some QU9 services to not function properly.

QU9 employs industry-leading security technologies to protect your personal information. Our security measures are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Provides an additional layer of security for your account.
• Firewall Protection: An advanced firewall blocks unauthorized access.
• Regular Security Audits: Third-party experts regularly audit QU9's security systems.
• Data Encryption: All stored sensitive information is kept in encrypted form.
• Anti-Fraud System: Detects and blocks suspicious activity in real time.

QU9 retains your information only for as long as necessary. The retention period depends on the type of data and any applicable legal obligations.

• Account Information: For the duration of active account use, plus 5 years after account closure.
• Transaction Details: A minimum of 7 years in accordance with Bangladeshi financial regulations.
• Gaming History: 3 years for responsible gaming and dispute resolution.
• Communication Records: 2 years for customer service improvement.
• Technical Logs: 1 year for security analysis.

Once the designated retention period ends, QU9 securely deletes or anonymizes your data so that no individual can be identified.

Every QU9 user holds several important rights over their own information. QU9 fully respects these rights and is committed to upholding them.

To exercise any of these rights, email [email protected]. QU9 typically responds within 30 days.

QU9 is intended solely for adults aged 18 and above. QU9 does not knowingly collect information from minors. If a minor has created an account using false information, a parent or legal guardian can contact QU9 and that data will be deleted immediately.

QU9 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified by email. For significant changes, a special notice will be displayed on the QU9 platform.

If you have any questions or concerns about this Privacy Policy, please reach out using the contact details below. QU9's privacy team is always ready to respond to your inquiries.

• Email: [email protected]
• Live Chat: Live chat support is available directly on the QU9 platform
• Response Time: Usually within 24-48 hours